Can I have a refund? | Help

Can I have a refund?

We operate a cooling-off period on registration fees, of 72 hours after the initial registration. This applies to both challenge registration fees and extension trip registration fees. Registration fees are non-refundable in all other circumstances.

If you notify us of your wish to cancel within this 72-hour window, your place will be cancelled and you will receive a refund of your registration fees, no questions asked.

To notify us of your wish to cancel your space, you must fill in our cancellation form. We will also accept cancellation requests within the 72-hour cooling-off period if you have emailed us within this time, but only if within your email you have explicitly requested to cancel your space.

You may receive a refund on travel insurance within 14 days of purchase.

For more details on other circumstances where you may be due a refund, see our Terms & Conditions.